ABOUT US

Eastwind Import is an online shop for import Japanese jazz CDs based in California, USA. If you are a serious jazz fan, you may already know that there are excellent independent jazz labels in Japan. They offer new recordings and rare reissues of American, European and Japanese jazz musicians with superb production values and excellent sound quality.

Most of the CDs are only marketed in Japan, so it is hard to find them in other countries. That's where we come in. Our mission is to make these wonderful CDs available to jazz connoiseurs all over the world!

You may not have heard of all the musicians in our catalog, but don't worry! Read about them in their artist profile and listen to sample audio files before you buy. We hope you enjoy the shopping experience with us, and more importantly, the CDs we offer.

Availability

Most of the CDs and SACDs are directly imported from Japan, and we have all of them on stock unless the product is marked "temporarily out of stock." We check and update our inventory every day, so if you can order them, we've got them!

In rare instances when many orders are placed on low stock items, we might not be able to fulfill an order. (This hasn't happened yet.) In that unlikely event, we will immediately notify you by email. You will have a choice of waiting for a new shipment (usually 2-4 weeks) or requesting an immediate refund.

Communication & Shipping Policies

Our online shop is open 24 hours a day, 7 days a week. When we do close our store, it will be noted clearly on the website. When we receive an order, we send you a confirmation email right away, usually within 24 hours, and notify you when the product will be shipped, and when you can expect to receive them.

We ship your CDs within 2 business days of receiving the order. For domestic (US) shipping, we use United States Postal Service (USPS) First Class mail most of the time, but may use Media Mail or Priority Mail, depending on the size and weight of the package. For international orders, we use USPS Airmail or Priority mail.

Special Orders

For a special order, please do NOT use the shopping cart, and call us at 714-334-0759 (US Pacific Time) or email us first. If you want us to ship your order differently; for example via USPS Express Mail, FedEx, UPS, or with tracking and/or insurance, it is considered as a special order. Please call us or email us with your request, and we will send you a quote of price plus shipping costs and ask you to pay through PayPal or other means. Once we receive your payment, we will ship the products as requested.

If you want to purchase a CD that is NOT listed in our catalog, please call or email us. We will do our best to obtain the CD you want, and give you a quote of price plus shipping if the product is available. We may even decide to carry the CD as part of our regular stock, so please don't hesitate to tell us what you want!

We also welcome wholesale inquiry from retailers. If you want to carry any of our unique products, please do not hesitate to call or email us.

Return & Refund Policies

We ONLY accept returns of an unopened CD that is in the original shrink wrap and in a brand-new, resellable condition. If you want to return a CD, please call or email us. We ask the customer to pay the shipping cost. A refund of the cost of the CD minus 20% restocking fee will be made through the original payment method (PayPal, personal check, etc.). Our shipping and handling charges will not be refunded under any circumstances.

If a jewel case has been damaged in transit, simply call or email us. We will send a replacement jewel case right away at no cost to you.

If you do not receive your order after a reasonable amount of time, please email us. If we determine that your shipment was lost in mail, we will send a replacement at no cost to you, or, if we are unable to do so, refund the entire amount of your payment.

Privacy Policy

Your personal information (name, address, etc.) necessary for the transaction is safe with us. We will never disclose or provide this information to a third party. We may send our occasional Newsletter to your email address, but if you prefer not to receive such email and notify us as such, we will immediately remove your email address from our mailing list. For the privacy policy of PayPal, click here.

If you have any questions about our policies, please call or email us.